Sales

Fufillment and Customer Service Specialist - Oahu based position

Honolulu   |   Part Time

Mohala Eyewear can offer you:

- Hands on experience working in a startup environment and learning how to build a brand from the early market stages.

- A purpose driven work environment where your work empowers girls worldwide.  


You will learn:  

-  E-commerce fulfillment, inventory management, purchasing, and customer experience management and have direct to consumer touch points.  


This position will expose you to all facets of business and entrepreneurship and does require you to be based on Oahu and have your own transportation.


A little about us: 

Mohala Eyewear designs sunglasses for all face shapes and every pair sends a girl to school.  We have donated over 50 years of school in 3 years since we launched.  

Most eyewear is designed to fit one ideal face shape.  This leaves millions of women wearing poor fitting frames.  There is a huge fashion and beauty trend towards inclusivity and one product that has been left out is eyewear.  That’s where Mohala Eyewear comes in, we design eyewear to fit all face shapes and offer three unique nose bridges, width options and adjustable frames.  This keeps sunglasses from sliding down your face, resting on cheeks or hitting long lashes. Our products leave women feeling comfortable and confident!


Website: mohalaeyewear.com  Instagram:  @mohalaeyewear


OVERVIEW


The Fulfillment and Customer Experience Specialist’s top priority is to ensure all e-commerce orders are fulfilled accurately and timely with products and packaging that meets Mohala specifications.  And that all customer inquires are responded to within 48 hours with accurate, friendly responses to create an amazing customer experience.  


Manage Physical Inventory

Oversee inventory of all goods to be aware of inventory loss and maintain accuracy on all sales channels.


Purchasing 

Ensure proper in stocks on all packing and shipping supplies


Order Fulfillment

Ensure all orders and returns are processed within 1-3 business days.


CUSTOMER EXPERIENCE DUTIES

Respond to all emails sent to bloom@mohalaeyewear.com 

Respond to all customer comments, DM, and messages on Instagram and Facebook within 48 business hours

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